Shipping Information

Earth Culture ships all over Canada from Ajax, Ontario, and we provide all shipments with a tracking number. Once your order has been shipped, you will receive an email update with shipping details along with the associated tracking number. Please check your spam/trash folder if you do not receive a confirmation email within 24hours MON-FRI.

Earth Culture delivers packages through these carriers : Canada Post & FedEx

Most shipping carriers do not ship to PO boxes. If you enter a PO box for your shipping address, Earth Culture might have to contact you to provide an alternative delivery address.

Please note that tracking information might be updated between 1 to 2 business days after your order has been shipped.

Free Shipping

All orders over CAN $199 placed through Earth Culture qualify for FREE Shipping*.

We reserve the right to cancel & refund any package where we cannot economically ship an item. If this happens you will be refunded in full and notified of the issue. We can ship to most parts of Canada with the exception of very rural areas. Free shipping customers may not be able to use a PO Box address, as this limits our options when choosing the best value courier.

* There are a very small amount of products that ship only on a pallet due to size and weight, these items do not qualify for free shipping as the shipping costs vary widely depending on delivery location. These items will have a prominent note in the top of the product description they do not qualify. If you purchase one of these items we will contact you with the shipping cost. If you decline to pay the extra cost we will refund the order. You may contact us in advance for a shipping estimate.

Handling Time

There may be up 1 to 2 business days of Handling Time before your order is shipped. Our shipping department operates Monday to Friday, from 10AM to 6PM.

Damages and issues
Please inspect your order right away and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.